01
We collect information you provide directly, information generated automatically when you use GetNear, and information from third-party services you connect to your account.
| Category | Specific Data | Who Provides |
|---|---|---|
| Account credentials | Email address, password (hashed), or Google OAuth token | All users |
| Identity | Display name, phone number (OTP-verified) | All users |
| Seller profile | Shop name, owner name, address, product categories, keyword tags, shop photo | Sellers |
| Inquiry content | Product name, description, categories, keywords, optional product image | Buyers |
| Blood donation | Self-declared blood group, willingness to donate, transport preference; no medical records collected | Donors (voluntary) |
| Reports | Reason category, optional free-text description of reported content | All users |
If you sign in with Google, we receive your Google account's display name, email address, and profile photo URL from Google's OAuth 2.0 service. We do not receive or store your Google password.
02
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Authenticating your account | Email, password / Google credential, phone OTP | Contract performance |
| Matching buyer inquiries to nearby sellers | Inquiry GPS location, categories, keywords; seller location, categories, keywords | Contract performance |
| Delivering push notifications | FCM device token, inquiry summary data | Contract performance |
| Displaying your seller profile to buyers | Shop name, address, categories, photo, phone number (to authenticated buyers only) | Contract performance |
| Matching blood donation requests | Blood group, location, transport preference | Consent (voluntary opt-in) |
| Spam and misuse prevention | Phone OTP, inquiry submission timestamps, report data | Legitimate interest |
| Analytics and product improvement | Aggregated, anonymised usage events | Legitimate interest |
| Legal compliance and dispute resolution | Audit trail records, report history | Legal obligation |
We do not use your personal data for targeted advertising and we do not profile you for marketing purposes.
03
Users who opt into the blood donation feature self-declare that they are:
GetNear collects only your blood group, your willingness status, and whether you require transport assistance. We do not collect, store, or share any medical history, health records, or clinical data. Actual donation eligibility must be confirmed by a qualified medical professional at the time of donation.
Donor contact details are shared only with the requester who initiates contact via the platform, and only for the purpose of facilitating the voluntary donation. GetNear does not verify the accuracy of any self-declared health information.
Emergency requests (such as urgent blood requirements) are displayed to nearby users matching the blood group. Your location is used to determine proximity; precise coordinates are not shared with requesters — only an approximate distance.
04
We do not sell, rent, or trade your personal data. We share information only in the following circumstances:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Firebase | Authentication, database, storage, notifications, analytics, crash reporting | All app data (stored on Firebase infrastructure) |
| Google Sign-In | OAuth 2.0 social login | Name, email (from your Google account) |
| Google Play | App distribution | Download and install events (managed by Google) |
All service providers are bound by data processing agreements and are required to process data only as instructed by us.
We may disclose personal data if required to do so by law, court order, or to protect the rights, property, or safety of GetNear, our users, or the public.
05
| Data Type | Retention Period |
|---|---|
| Active user account data | Until you request account deletion |
| Closed and expired inquiries | Minimum 30 days after closure/expiry, then may be archived or deleted |
| Admin audit trail records | Minimum 90 days |
| Crash and diagnostic logs (Crashlytics) | 90 days (Google's default retention) |
| Firebase Analytics events | 14 months (Google's default retention) |
| Blood donation request records | Deleted upon request fulfilment or expiry (whichever is sooner) |
| Report records | Minimum 30 days; longer if dispute is ongoing |
| Deleted account data | Permanently purged within 30 days of deletion request |
06
We implement the following technical and organisational measures to protect your data:
While we take all reasonable steps to protect your data, no system is 100% secure. If you suspect unauthorised access to your account, please contact us immediately.
07
You have the following rights regarding your personal data. To exercise any of these rights, contact us at the address in Section 11.
| Right | What it means | How to exercise |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Email request to our privacy contact |
| Correction | Request correction of inaccurate or incomplete data | Update via the app's profile settings, or email us |
| Deletion | Request deletion of your account and all associated personal data | Use the in-app 'Delete Account' feature, or see our Account Deletion guide |
| Restriction | Request we restrict processing of your data in certain circumstances | Email request to our privacy contact |
| Portability | Request a structured, machine-readable export of your data | Email request to our privacy contact |
| Withdraw consent | Withdraw consent for optional processing (e.g., blood donation feature) | Email us your request |
We will respond to verified requests within 30 days. We may need to verify your identity before processing requests.
08
GetNear is not directed at children under the age of 13. We do not knowingly collect personal data from anyone under 13. The blood donation feature is accessible only to users who self-declare they are 18 years of age or older.
If you believe a child under 13 has provided personal data through our application, please contact us immediately and we will delete the data.
09
GetNear integrates with the following third-party services. Their use of your data is governed by their own privacy policies, which we encourage you to review:
GetNear does not control the data practices of these third-party services and is not responsible for their privacy practices beyond what is governed by our data processing agreements with them.
10
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of the GetNear application after the effective date of changes constitutes acceptance of the updated policy.
11
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Privacy Contact
GetNear Privacy Team
Email: privacy@getnear.app
Subject line: Privacy Request – [Your Name]
We aim to respond to all privacy-related requests within 30 days.