User Guide
Delete Your Account
Google Play Compliant · Last Updated: 01 January 2026
Your right to delete. You have the right to permanently delete your GetNear account and all associated personal data at any time. This page explains exactly how to do it, what gets deleted, what is temporarily retained, and how to contact us if you need help.
Primary Method
Delete Your Account In-App
The fastest and easiest way to delete your account is directly from within the GetNear app. Follow these steps:
1
Open GetNear and sign in
Launch the app on your Android device and ensure you are signed into the account you wish to delete.
2
Open the Menu
Tap the hamburger menu (☰) or your profile avatar in the top corner to open the navigation drawer.
☰ Menu
3
Go to Settings
In the menu, tap Settings to access your account management options.
Menu → Settings
4
Tap "Account"
Within Settings, select the Account section.
Settings → Account
5
Tap "Delete Account"
Scroll to the bottom of the Account section and tap Delete Account. This option is always available regardless of your role (Buyer or Seller).
Account → Delete Account
6
Read the confirmation prompt
A dialog will appear explaining what data will be deleted. Read it carefully — this action is permanent and cannot be undone.
7
Verify your identity
For security, you'll be asked to re-enter your password or complete a Google sign-in prompt to confirm it's you.
8
Tap "Confirm Delete"
Once confirmed, you'll be signed out immediately and your account is queued for permanent deletion. Deletion completes within 30 days.
✓ Deletion within 30 days
This action is irreversible. Once your deletion is confirmed, your account cannot be recovered. Active inquiries will be closed and your seller profile (if applicable) will be removed immediately.
Alternative Method
Request Deletion by Email
If you cannot access the app (e.g. lost device, forgotten password), you can request account deletion by email.
Send an Email To
📧 privacy@getnear.app
USE THIS SUBJECT LINE:
Account Deletion Request – [Your Registered Email]
INCLUDE IN YOUR EMAIL:
- Your registered email address
- Your registered phone number (last 4 digits are sufficient)
- Your role on the platform (Buyer or Seller)
- A statement confirming you wish to permanently delete your account
We will verify your identity and process the deletion within 7 business days. A confirmation email will be sent once your account has been deleted.
Data Deletion
What Gets Deleted
Upon confirmed deletion, the following data is permanently and irreversibly removed from all GetNear systems within 30 days:
🗑️
Firebase Authentication account and credentials
🗑️
Your user profile (name, email, phone, role)
🗑️
Seller profile and all shop data (if applicable)
🗑️
All inquiries you created as a Buyer
🗑️
All responses you submitted as a Seller
🗑️
Shop photos and product images (Firebase Storage)
🗑️
FCM device token and notification history
🗑️
Blood donation donor registration (if enrolled)
🗑️
Visit confirmation and deal tracking records
🗑️
Reports you submitted against other users
Temporarily Retained After Deletion
In limited circumstances, certain data is retained for a defined period after deletion:
⏳
Retained 30 daysReports filed against your account — for platform integrity and dispute resolution
⏳
Retained 90 daysAdmin audit trail entries — required by platform governance policy
⏳
14 months (Google)Firebase Analytics events — retained by Google in anonymised, aggregated form only
⏳
90 days (Google)Crashlytics logs — device info and error data only; not linked to your identity post-deletion
All retained data is inaccessible to other users and is kept solely for legal and safety purposes.
Important
Before You Delete
Please be aware of these consequences before confirming deletion:
- Immediate logout — you will be signed out of the app on all devices instantly.
- Active inquiries closed — any open buyer inquiries will be immediately closed; sellers can no longer respond.
- Seller profile removed — your shop disappears from all buyer searches and you stop receiving inquiry notifications immediately.
- Phone number released — your number is unlinked, allowing it to be re-used for a new account if desired.
- Cannot recover account — deletion is permanent. Past inquiry history and seller profiles cannot be recovered.
- New account allowed — after deletion, you are free to create a new GetNear account using the same email or phone number.
💡 Before you go: If you're deleting because of spam, unwanted notifications, or a privacy concern, consider reaching out to us first at
support@getnear.app — we may be able to help resolve the issue without requiring full account deletion.
Need Help?
Contact Us
If you have trouble deleting your account or have questions about what data is retained, we're here to help.