Delete Your Account
Google Play Compliant · Last Updated: 01 January 2026
Primary Method: In-App
The fastest and most secure way to delete your account is directly through the mobile application. Follow these simple steps:
Access Settings
Open the GetNear app and log in. Navigate to your Profile tab and tap the Settings (Gear Icon).
Account Management
Scroll down to the "Account Management" section and select "Delete Account".
Confirm Deletion
Read the warning prompt. You will be required to re-enter your password to confirm the permanent deletion request.
Immediate & Irreversible Action
There is no recovery window or grace period. The moment you confirm deletion, your account, shop profile, active inquiries, and personal data will be wiped instantly and cannot be restored under any circumstances.
Tip: Ensure you have no active orders or pending disputes before initiating deletion, as this may block the process.
Alternative Method: via Email
If you cannot access the app (e.g. lost device, forgotten password), you can request account deletion by email.
Email Instructions
- Send an email to getnear.net@gmail.com from the email address associated with your account.
- Use the exact subject line: "Account Deletion Request".
- Include your full name and the phone number linked to your account in the body.
- Our support team will verify your request and process the immediate deletion within 7 business days.
Data Handling Post-Deletion
delete What Gets Deleted Permanently
- close Personal Profile Information (Name, Phone, Address)
- close Firebase Authentication account and credentials
- close Chat History with Local Shops / Buyers
- close Seller profile and all shop data (if applicable)
history Temporarily Retained Data
For legal, tax, and anti-fraud purposes, the following is retained for a limited period before being anonymized or permanently destroyed:
- check Retained 30 days: Reports filed against your account (for dispute resolution)
- check Retained 90 days: Admin audit trail entries (required by platform policy)